Last Updated: October, 2026

Welcome to our website: Avertalon

We aim to provide a smooth and transparent booking experience. This Refund and Cancellation Policy explains the terms applicable to cancellations, booking modifications, refunds, and service changes for bookings made through our Website or directly with our business.

By making a booking, you agree to the applicable terms outlined below.

1. Booking and Payment Policy

  • All bookings are subject to availability and confirmation.
  • Any advance payment, deposit, or full payment requirement will be communicated before the booking is confirmed.
  • Customers should carefully review the booking details, service inclusions, dates, and applicable cancellation conditions before making payment.
  • A payment receipt or booking confirmation should be retained for future reference.

2. Customer Cancellation Policy

Customers who wish to cancel a booking should contact us as soon as possible using the contact details provided below.

Cancellation charges, if applicable, will depend on the service booked, the cancellation notice period, any third-party supplier conditions, and the specific terms communicated at the time of booking.

Where a separate cancellation policy has been provided for a particular tour, package, accommodation, or service, that policy will apply to the extent permitted by applicable law.

Please obtain written confirmation of your cancellation request for your records.

3. Refund Eligibility

Refunds may be considered in the following circumstances, subject to the applicable booking terms and law:

  • A confirmed booking is cancelled by us and a refund is due under the agreed terms.
  • A payment has been duplicated or an incorrect amount has been charged.
  • A service cannot be provided as confirmed and the applicable terms provide for a refund.
  • A cancellation qualifies for a refund under the specific policy communicated before booking.
  • A refund is otherwise required by applicable law.

Refunds are not guaranteed for every cancellation. Eligibility will depend on the circumstances of the booking, the cancellation conditions agreed upon, and applicable consumer protection laws.

4. Non-Refundable Bookings and Charges

Certain bookings, promotional offers, special packages, customised arrangements, or third-party services may be subject to non-refundable terms.

Any non-refundable amount or cancellation charge will be communicated before payment wherever required.

We will not apply a contractual exclusion of refunds where doing so would violate applicable law.

5. Cancellation by Our Business

In certain circumstances, we may need to cancel or modify a confirmed service because of:

  • Unforeseen operational issues.
  • Severe weather or unsafe conditions.
  • Supplier or transportation problems.
  • Government restrictions or legal requirements.
  • Other circumstances beyond our reasonable control.

If we cancel a confirmed booking, we will inform the customer as soon as reasonably practicable and explain the available options, which may include rescheduling, an alternative service, or a refund where applicable.

Any refund due will be handled in accordance with the agreed booking terms and applicable law.

6. Rescheduling and Booking Modifications

Requests to change booking dates, timings, passenger details, accommodation, or other service arrangements are subject to availability and approval.

Additional charges may apply if the change affects the booking price or involves third-party supplier fees.

Customers should submit modification requests as early as possible. A change will not be considered confirmed until we provide confirmation.

7. No-Show and Late Arrival Policy

If a customer does not arrive at the agreed meeting point or fails to use a booked service without providing sufficient notice, the booking may be treated as a no-show.

Refunds for no-shows or late arrivals will be assessed according to the applicable booking conditions and circumstances.

Customers should contact us promptly if they expect to arrive late or are unable to attend.

8. Refund Processing Time

Once a refund has been approved, we will initiate the refund within a reasonable period and communicate any relevant processing details.

The time taken for the refunded amount to appear in the customer's account may depend on the payment method, bank, payment gateway, or financial institution.

If a refund is delayed beyond the communicated timeframe, customers may contact us for an update.

9. Refund Method

Where possible, approved refunds will be returned through the original payment method.

If the original payment method is unavailable or a different method is necessary, we may request additional information to process the refund securely.

We will not request passwords, PINs, or one-time passwords (OTPs) to issue a refund.

10. Third-Party Bookings and Services

If a booking involves an external hotel, transport provider, activity operator, payment gateway, or other third-party service provider, additional cancellation or refund conditions may apply.

We will communicate the relevant conditions where available. Refunds for third-party services may depend on the applicable provider's policies, booking arrangements, and legal obligations.

11. Force Majeure and Exceptional Circumstances

Events such as natural disasters, extreme weather, public emergencies, government restrictions, transportation disruptions, or other circumstances beyond reasonable control may affect the delivery of a service.

In these situations, we will communicate any practical alternatives and handle cancellations, rescheduling, and refunds in accordance with the applicable booking terms and law.

12. How to Request a Cancellation or Refund

To request a cancellation, modification, or refund, please contact us using the details below.

Please include the following information where applicable:

  • Customer name.
  • Booking reference or transaction ID.
  • Booking date and scheduled service date.
  • Reason for cancellation or refund request.
  • Relevant payment receipt or supporting information.

Please do not send passwords, PINs, OTPs, or complete payment card details.

We may contact you to verify the booking before processing your request.

13. Changes to This Policy

We may update this Refund and Cancellation Policy from time to time to reflect changes in our services, booking procedures, or legal requirements.

Updates will be published on this page with a revised “Last Updated” date. The terms applicable to an existing booking will be determined by the booking agreement and applicable law.

14. Contact Us

For cancellation requests, refund enquiries, or questions about this policy, please contact us.

  • Website: advertalon.com
  • Email: advertalon@gmail.com
  • Phone: 9571793841
  • Business Name: Advertalon Solutions
  • Business Address: Jaipur, Rajasthan

We will review your request and respond within a reasonable period.

By making a booking through our Website or directly with our business, you acknowledge that you have had the opportunity to review the applicable Refund and Cancellation Policy.